FAQ

• Which payment provider does Circle use?

  Circle uses Fastspring, a well-established, secure, credit card payment gateway service to process your credit card payment. FastSpring is certified as a PCI Level 1 Service Provider, which is the most stringent level of certification available in the payment industry. All credit card payments processed in the FastSpring platform comply with the regulation standards.

• What payment methods are accepted?

  We currently accept credit cards, PayPal, Amazon pay, wire transfer, and Alternate Payment Methods (Giropay, iDEAL, Sofort, WebMoney, and Alipay).

• How do I find the correct license(s) for my device(s)?

  If you'd like to purchase the license and activate it right away, please go to my device page and select the device(s) for renewal, we will filter and recommend the best license(s) for you. If you'd like to purchase a single license key, please go to the license store page. All the licenses are well categorized and easy to search.

• How can I get devices into Circle?

  Click the "Add Device" button to register new device(s) or import registered device(s) from myZyxel and synchronize Devices, Organizations, and Sites from the Nebula Control Center (NCC). You have the option to import your own devices or send a request to the device owner for access.

• How can I organize my devices?

  Circle provides the flexibiity to organize your devices into site, organization and group. Select one or more sites to create an organization. Select one or more organizations to create a group.

• What will I receive after the purchase?

  For the users who have purchased with device selection will receive an order receipt and notice of the license activation. For the users who have purchased through the license store will receive an order with the license key on it. The ordering details and invoice can be found from order history page in Circle as well.

• Can I find my order history and download the invoice again?

  Yes, login to Circle and click into Order History.

• Can I buy device(s) in Circle?

  We are sorry, but Zyxel Circle currently only supports the purchase and renewal of security licenses. If you are seeking hardware devices, please visit the Zyxel EU store or contact a local reseller near you.

• Which payment provider does Zyxel Marketplace use?

  Zyxel Marketplace uses Fastspring, a well-established, secure, credit card payment gateway service to process your credit card payment. FastSpring is certified as a PCI Level 1 Service Provider, which is the most stringent level of certification available in the payment industry. All credit card payments processed in the FastSpring platform comply with the regulation standards.

• What payment methods are accepted?

  We currently accept credit cards, PayPal, Amazon pay, wire transfer, and Alternate Payment Methods (Giropay, iDEAL, Sofort, WebMoney, and Alipay).

• How do I select the correct license(s)?

  We always pre-select the best license(s) for you based on your selected devices. If your need additional products, you can click into the pre-selected license and select any of the additional products offered.

• How can I get my devices into Zyxel Marketplace?

  For those devices are registered under your account and be capable to obtain licenses will be shown on your asset list automatically without doing anything further. If you can’t find your asset, please make sure you are the device owner and the device is a license renewable device. Support model list please refer to here.

• What will I receive after the purchase?

  You will receive an order receipt after the order is completed. Upon the succesful payment, your license will be activated automactically, an email notice will be sent to you as well. At the same time, your licesne services status on Marketplace My Asset list will be updated accodingly.

• Can I find my order history and redownload the invoice?

  Yes, login to Zyxel Marketplace and click into Order History, that is what you are looking for.

• Can I buy device(s) on Zyxel Marketplace?

  We are sorry, but Zyxel Marketplace currently only supports the purchase and renewal of security licenses. If you are seeking hardware devices, please visit the Zyxel EU store or contact a local reseller near you.