Zyxel COVID-19 statement

Zyxel is dedicated to the continued support of our customers and partners during this challenging time. We are working to minimize or avoid disruptions caused by the global COVID-19 pandemic, by implementing safety best-practices that are informed by guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) to ensure the safety of our employees and customers.

With an increased focus on continuing to serve the needs of our customers, we have implemented changes to our processes and procedures that significantly increase protection for our employees while ensuring continuity in the areas of operations, warehousing, accounting, and human resources.


Protecting our employees

To ensure that we are able to continue to meet the needs of our customers and partners, all Zyxel departments continue to operate at full capacity. Employees whose functions allow them to work remotely, such as technical support, IT, broadband solution engineers, sales and marketing, are working from home. For those essential employees who must continue to work on-site, we have made significant procedural changes to minimize the risk of viral transmission.

Individual workstations in our production room now provide separation that exceed safe distancing guidelines. In addition to providing face masks to all on-site personnel, departments including administration, production, warehouse, and accounting/human resources, have been separated into cells to greatly minimize or eliminate physical interaction between personnel working in different sections of the facility. In most cases, paper has been replaced by digital documents to minimize person-to-person interactions between departments.

We have implemented tight physical security processes to protect our employees and visitors to our facilities. Access to facilities is now limited to a single access point to ensure that everyone entering each facility has a need to be there and is given the proper protective equipment. New delivery processes ensure the protection of both delivery and receiving personnel. We have temporarily eliminated our Will Call and have drastically limited any physical interactions with the public.


Dedication to our customers

We understand that even during this global pandemic, business does not stop for our customers and, in some cases, is actually increasing significantly. We greatly appreciate the exceptional relationships we enjoy with our customers and partners and are dedicated to continuing to deliver the products, services and support you need to meet the demand from your own customers.

We are dedicated to working closely with each and every one of our customers to fill their requirements so they can continue to provide their valuable services and support to their clients. We will continue to monitor the ongoing situation and will be diligent in communicating with affected customers regarding shipment timing or other issues.

Zyxel continues to monitor the situation and is continually evaluating our processes and procedures based upon guidance from the CDC, WHO, as well as state and county health officials to mitigate the risk and impacts of COVID-19 on our team members, our customers and our business.