Hotel overview
Hotel solutions
Hotel case studies
Contact Us
Context marketing.
Invite guests to a spa session, or dinner at your restaurant, or happy hour at the bar – right from their smartphone.
Make it happen for your guests
With seamless hotel Wi-Fi in every room
Configure your Wi-Fi Solution >Your guests are ever more demanding. They want reliable, seamless Wi-Fi. But device use is exploding, and with it connectivity and security issues. Zyxel can partner with you to provide designed hotel Wi-Fi solutions, for the experience your guests expect.
Contact us for a free consultation >Hotel walkthrough
What’s affecting your connection? Take a tour through our interactive hotel walkthrough to find out. Click on an area to highlight what may be holding your Wi-Fi back.
Use 2 fingers to scroll left/right
Fitness Trackers
Smart phones for entertainment – including video and music streaming
Internet enabled gym equipment and multiple devices
Gym
... ×
Gym
Today’s guests expect first class work out facilities, including great connection. Yet in our survey, only two in three hotels offer Wi-Fi in the gym. Make sure you provide seamless connectivity with good download speeds, also mitigate intereference from equipment and furnishings – mirrors reflecting signal, and thick walls blocking connection.
Conference calling
Remote access requirements
Multiple devices – smart phones, laptops and projector screens
Heavy data download demands
Live streaming
Glass causing refraction problems
Meeting Rooms
... ×
Meeting Rooms
57% of guests are dissatisfied with the Wi-Fi because of poor bandwidth. Deal-breaking environments demand wide coverage and reliable performance. A high density of devices and activities are likely, and authentication must be provided to the right people – and for everybody’s peace of mind, especially hoteliers, this needs to be easy to achieve. Glass rooms can suffer refraction problems, while meeting rooms need to be able to accommodate a surge of people connecting all at once. Seamless connection is a deal breaker for business people – if a business meeting is disrupted, they won’t be back.
Connection speed – connecting more devices faster
Management between guests, day visitors and staff
High density – lots of guests and different types of devices
Tight security to avoid outside threats
Lobby
... ×
Lobby
A high traffic area, your lobby welcomes a wide mix of guests, requests and devices. Top things to consider here are; how to control levels of access to meet guest expectations while also providing a seamless, reliable Wi-Fi experience – keeping an open network and good bandwidth, while keeping security tight from outside threats.
Music streaming
Access point needed to maintain guest connection on the move
Taking a Skype or Facetime call on the move
Hallway
... ×
Hallway
Guests expect seamless connectivity, everywhere and at all times, even as they move around. How reliable is your bandwidth, can your guests move from room to room whilst maintaining a strong connection? Distance between access points, wall thickness and signal strength all impact performance. We can ensure seamless connection at all times.
Sending photos and Emails
Checking Facebook
Video conferencing
Streaming Netflix
Bedroom
... ×
Bedroom
Device use is growing; for 38% of our surveyed hotels, it’s causing problems. Can your bandwidth cope with the device demands in the bedroom? Mobiles, ipads and laptops in one room can all be online, at once. A single room can become an office for a conference delegate, and a family room can quickly become a multiple screen cinema.
Make it happen in your hotel.
Configure your Wi-Fi Solution in three steps!Your hotel
Today’s hotel guests expect free Wi-Fi as standard. That means a reliable connection, anywhere in the building, on all their devices – for free.
So how can Wi-Fi in your hotel work to your benefit too? Apart from giving guests what they want and increasing satisfaction, Wi-Fi creates a valuable platform on which to engage them – and keep them coming back.
Find out about the opportunity of Wi-Fi in hospitality by reading our infographic.
Launch the infographic >
Check out our hotel Wi-Fi solutions
Turn a guest priority into a business advantage
Our wide range of hospitality Wi-Fi solutions empower you to connect to your guests, improve their experience with additional and personalised services, and keep them coming back.
Small
In small hotels and B&Bs, a compact, feature rich solution will usually be the best fit, especially when you have limited space and a relatively simple networking infrastructure. The Zyxel all-in-one hotspot gateway provides basic Internet access through WLAN for mobile devices such as smart phones, tablets and laptops, Wi-Fi hotspot authentication and billing service. To find your perfect hotel Wi-Fi solution, try our simple configuration tool above.
Medium
To provide real-time transmission of IP-based video streaming, voice communications and other multimedia applications, such as IPTV, voice badges and digital signage, is challenging, yet necessary for medium sized hotels. To address these needs, Zyxel solutions offer you a scalable infrastructure that delivers the performance and stability to deal with the high-bandwidth network applications that your guests demand. To find your perfect hotel Wi-Fi solution, try our simple configuration tool above.
Large
Guests visiting leisure resorts or hotels expect high-quality services and homelike hospitality. Anytime, anywhere wireless network services are now part of the essentials to reward customer satisfaction and loyalty. In addition, customers are using much more complex applications that demand much higher Internet connectivity. To find your perfect hotel Wi-Fi solution, try our simple configuration tool above.
Cloud
Zyxel’s new cloud solution, Nebula, is ideal for small- to medium-sized hotels with chain stores in scattered locations. With Zyxel Nebula, the network administrator can control the entire network with remote access, easy management, as well as instant Wi-Fi connectivity. To find your perfect hotel Wi-Fi solution, try our simple configuration tool above.
Create a home away from home
We’ve done just that for our customers’ guests
Our proven solutions have helped customers host happier guests – and generated new opportunities for customer satisfaction, communication and retention. Read our case studies to see for yourself.
Watch how we were able to connect every guest staying at a Dutch hotel chain – and all their devices, too.
Watch now >
As a luxury hotel, we have to constantly stay one step ahead to ensure we’re providing a premium experience for our guests
Read more >When you give customers excellent Wi-Fi, you can expect
higher guest satisfaction
greater communication with guests
increased customer retention
High-performing Wi-Fi is a guest priority – and should be for hotels, too.
Read the full report to find out how you can deliver on the demand for great hotel Wi-Fi.
Choosing the right solutions for your business
From boutique accommodation to nationwide hotels, guests expect excellent experiences wherever they’re staying. Deliver them with our comprehensive range of hotel Wi-Fi solutions.
View the guide >
For the tools to make it happen anywhere,
talk to Zyxel
×
So what’s holding
Download the full report
Contact us for a free consultation
Next
Make a connection
The opportunity of Wi-Fi in hospitality
Today’s hotel guests expect free Wi-Fi as standard. That means a reliable connection, anywhere in the building, on all their devices – for free.
So how can Wi-Fi in your hotel work to your benefit too? Apart from giving guests what they want and increasing satisfaction, Wi-Fi creates a valuable platform on which to engage them – and keep them coming back.
Why does Wi-Fi matter for your hotel?
in 55% of hotels
Wi-Fi is among the top three
requested guest services
But for almost half of hotels (43%)
Wi-Fi isn’t part of
their business plan
So what’s holding
hotel Wi-Fi back?
After noise,
poor Wi-Fi is the second highest hotel complaint raised by 18% of guests
And among those reporting trouble, causes included:
52%
Too many devices
50%
Distance from the
access point
46%
Thickness of walls
Be in the know
Improvement comes by following three simple steps,
before and during a hotel Wi-Fi installation
Perform a site survey
Something that almost half of hotels either didn’t do or didn’t know if they’d done
Choose a professional
15% of hotel Wi-Fi networks aren't installed by a professional
Plan for capacity, not coverage
38% of hotel Wi-Fi networks struggle with the number of devices accessing the service
And once the installation is completed
and your hotel Wi-Fi is optimised…
Reap the rewards
The demand for hotel Wi-Fi shouldn’t only benefit your guests.
It’s a platform on which to engage them.
Work with third parties to develop:
Branded apps.
11% of hoteliers plan to deploy these this year – a great way to deliver personalised offers, order room service, and retain guests’ interest.
Local tourism
Team up with local services and attractions to give guests a memorable experience, and encourage them to visit again.
When you give customers excellent Wi-Fi, you can expect
higher guest satisfaction
greater communication with guests
increased customer retention
High-performing Wi-Fi is a guest priority – and should be for hotels, too.
Read the full report to find out how you can deliver on the demand for
great hotel Wi-Fi.
Download the full report
Contact us for a free consultation
