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Submit Request

Use this form to submit your questions to Zyxel's Technical Support Center. You can also enter any additional comments or suggestions on how the Zyxel Service and Support can serve you better. We want doing business with us to be simple. Please tell us as much about your problem as possible to help us quickly resolve your problem.

Normal Business hours for Tech Support are 8am-5pm Pacific Time, Monday through Friday. Please note that any information you supply is protected by the terms of Zyxel Communications privacy policy.

Please enter the Subject of your request. A member of our support staff will respond as soon as possible.

Please enter the details of your request.

Can´t find your product? Please type in "others"

Please make sure you are using the latest version of the software client before submitting an inquiry. You can download the client from

Go to Help - Support Request and invite Zyxel Support in your Nebula, that we can see your site!

The Site you want us to check

Please make sure your firmware is up-to-date before raise a ticket to Support:

Please download the tool here:

The Username should be an Administrator Account.

Add file or drop files here

    Phone Support

    Please register yourself to our support portal, since we only offer phone support to our registered customers.